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3 days ago

Davangere, India AkzoNobel Full time

Responsibilities· Manage the team of 14 data stewards responsible for governance and maintenance of material master data. i.e. FINI, RAW, PACK· Manage day-to-day operations of the team: team meetings, daily KPIs, quality monitoring of the work done by the team· Coach and develop the team· Responsible, together with the team, to be the Single Point of Contact and escalation channel for business for Operations issues· Manage escalation process of team issues raised by business· Conduct root cause analysis for the recurring escalations and errors reported in process and ensure to execute CAPA (Corrective Action & Preventive Action) for errors identified.· Continued focus on standardization and optimization to drive optimization and customer satisfaction· Monitor and improve data accuracy, completeness, and consistency in ERP systems· Support Projects and Stakeholder Collaboration· Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives.· Customer Service mindset with excellent customer service skills.· React to business changes, optimize processes, simplify workload, identify risks and alert in time• Educational Level:• Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience• Working Experience:• Minimum 10 years’ overall experience with 5 years’ experience in MDM related function and 2 years in people manager role• Experience in managing operations teams (delivery within SLAs) and leadership skills• Experience in MDM application systems as key user (preferably SAP and SAP MDG)• Expertise in SAP Material Master data (MM)• Skill required:• Keeps deadlines and produces high quality output• Strong work-ethic and commitment to business principles• Excellent communication, networking and presentation skills• Ability to multi-task, follow through on actions agreed and attention to detail• Fluent in both written and oral English• Proficient in SAP, MDG, ServiceNow• Expertise in Microsoft Excel and Power Bi

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