Customer care representative

10 hours ago


Jaipur, India DIMPLE DESIGN STUDIO Full time

Dimple Design Studio, an ecommerce brand specializing in women's ethnic wear , is looking for a Customer Care Executive to join our team in Jaipur . If you’re passionate about delivering exceptional customer service and have experience managing multiple communication channels, we’d love to hear from you Job Title : Customer Care Executive Location : Jaipur, Rajasthan Employment Type : Full-Time, On-Site Key Responsibilities Customer Communication : Handle customer inquiries promptly and professionally across channels like phone, email, chat, and Whats App. Order Management : Process and manage customer orders using our Shopify/Ecommerce platform, ensuring accuracy and timely updates. Issue Resolution : Coordinate with internal teams to resolve order-related or service-related issues efficiently. Record Keeping : Maintain accurate records of customer interactions and transactions. ✨ Customer Experience : Strive to provide a delightful shopping experience to all customers. What We’re Looking For ✔️ Location Requirement : Candidates must be based in Jaipur , Rajasthan. ✔️ Experience : Prior experience in customer care or ecommerce order processing is preferred. ✔️ Skills : Excellent verbal and written communication skills in English and Hindi. ✔️ Tech-Savvy : Familiarity with Shopify or other ecommerce platforms is a plus. ✔️ Problem-Solving : A proactive approach to resolving issues and improving customer satisfaction. Perks & Benefits ✨ Competitive Salary Package ✨ Opportunity to work with a fast-growing ecommerce brand ✨ Positive and collaborative work environment



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