Digital Strategy Manager

3 days ago


Thane, India DigiFocal IT Solutions Pvt Ltd Full time

We're Hiring: Digital Strategy Manager – Call CenterLocation: ThaneExperience: Minimum 5 YearsIndustry: Customer Service | Digital TransformationEmployment Type: Full-TimeExperience in debt collection process mandatory.Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.What You’ll Do:Develop and drive digital strategies aligned with business goalsManage and optimize digital channels: chat, email, web, self-serviceUse data & analytics to boost efficiency and customer satisfactionLead the integration of AI, automation & emerging technologiesCollaborate cross-functionally with CX, IT, and Ops teamsTrack KPIs and report impact of digital initiatives✅ What You Bring:5+ years in digital strategy, digital operations, or customer experienceStrong knowledge of call center tools, platforms, and KPIsHands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platformsExcellent communication, leadership, and problem-solving skillsAbility to adapt quickly to evolving tech and customer trendsPreferred:Background in B2C/B2B customer service environmentsCertifications in Digital Marketing, Agile, or CX toolsReady to drive the digital transformation of customer service?Apply now or share your profile at



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