Digital Strategy Manager

4 weeks ago

Thane, India DigiFocal IT Solutions Pvt Ltd Full time

🌐 We're Hiring: Digital Strategy Manager – Call Center

📍 Location: Thane

🕒 Experience: Minimum 5 Years

💼 Industry: Customer Service | Digital Transformation

📝 Employment Type: Full-Time

Experience in debt collection process mandatory.

Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.

🔍 What You’ll Do:

- Develop and drive digital strategies aligned with business goals
- Manage and optimize digital channels: chat, email, web, self-service
- Use data & analytics to boost efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Track KPIs and report impact of digital initiatives

✅ What You Bring:

- 5+ years in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving tech and customer trends

🎯 Preferred:

- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools

Ready to drive the digital transformation of customer service?

Apply now or share your profile at shikha@digifocal.in.

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