Clinic and Patient Coordinator

1 week ago

Navi Mumbai, India IndiCure Health Tours Full time
Company Description IndiCure has been the most trusted name for Medical Tourism in India since 2010 due to our highly personalized and meticulous approach. We work exclusively with selected surgeons and hospitals in India that meet our stringent quality criteria, ensuring patients receive the best medical care and personalized attention. Patients from over 50 countries trust IndiCure for their medical treatments abroad, and we treat every patient as a member of the IndiCure family. Role Overview The core of this job is to be the primary point of contact and support for international patients coming to India through IndiCure Health Tours. This is not a typical hospital-based role; it's a patient-interacting, position focused on coordinating and ensuring a seamless experience.
You are the main liaison for the international patients. This includes responding to emails, taking calls, and using various communication channels to answer questions and provide updates. You'll be responsible for booking and confirming appointments, surgeries, and follow-up visits with the partner hospitals and surgeons. Coordinate with medical teams: You will act as the bridge between the patient and the healthcare providers. This involves relaying patient information, medical histories, and specific needs to the doctors and hospital staff. You'll need to work closely with the hospital's dedicated international patient departments.
You'll be responsible for keeping accurate and up-to-date patient details in CRM, which include medical history, treatment plans, and communication logs.
This can include addressing patient concerns, arranging local travel, or helping them with any inquiries to ensure they feel supported and comfortable throughout their medical journey.
Strong Phone Etiquette and Communication skills: Your ability to communicate clearly, empathetically, and professionally is paramount to building trust with patients who are far from home.
Knowledge of Medical Terminology: While you won't be providing medical advice, you must understand basic medical terms to effectively communicate between the patient and the medical team.
You'll be working closely with patients, their families, and a diverse team of medical professionals. A compassionate, patient, and professional demeanor is essential for handling sensitive situations and building effective working relationships.
Previous healthcare experience (preferred): This would give you a foundational understanding of hospital operations and patient care processes, making the transition into this role smoother.
Bachelor's degree (required): A foundational education in a relevant field is required for managing the complexities of this role.

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