Manager, Platform and Infrastructure

2 weeks ago

Hyderabad, Telangana, India Centrilogic Full time

Manager, Platform and Infrastructure

Summary

We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.

The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic client portfolio. This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.

Job Duties

  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Follow Centrilogic's structured ITSM workflows for change management, incident response, and service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
  • Coordinate with Onshore Technical leaders for work allocation and technical direction
  • Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
  • Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
  • Validate implementation results and ensure documentation is complete and accurate within ITSM systems.
  • Utilize real time dashboards to balance out work across the team(s)
  • Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams.

Requirements

  • Available for after-hours escalations.
  • Ability to multi-task, pivot quickly and understand "sense of urgency"

Qualifications

  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
  • Knowledge of managing patching of infrastructure (network and servers)
  • Knowledge of business and technology processes.
  • Proven track record of escalation management experience.
  • Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
  • Proven experience in process development and operational maturity.
  • Excellent Critical Thinking and Emotional Intelligence skills.
  • Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level.
  • General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset
  • Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds is an asset.
  • University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.

Location

  • Centrilogic - Hyderabad Office, India
  • This job is not remote .

  • Manager, Platform and Infrastructure

    2 weeks ago

    Hyderabad, Telangana, India Centrilogic Full time

    Manager, Platform and InfrastructureSummaryWe are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.The successful candidate...

  • Platform Infrastructure Leadership

    2 weeks ago

    Hyderabad, Telangana, India beBeeInfrastructure Full time US$ 80,000 - US$ 1,40,000

    We are seeking a seasoned leader to oversee the strategic growth and operational excellence of our platform and infrastructure operations.This key role requires a strong organizational mindset, solid IT Service Management (ITSM) expertise, and exceptional leadership skills to drive business success.Key responsibilities include:Leading a high-performing team...

  • IT Infrastructure Manager

    1 week ago

    Hyderabad, Telangana, India beBeeInfrastructure Full time US$ 90,000 - US$ 1,20,000

    Job Title: IT Infrastructure ManagerWe are seeking a dynamic and experienced IT professional to lead our network and cloud infrastructure team. This role requires strong organizational skills, technical knowledge, and effective communication abilities.The successful candidate will be responsible for leading a team of network and cloud administrators,...

  • Platform Engineering Manager

    3 weeks ago

    Hyderabad, Telangana, India Peoplefy Full time

    Hi,Hiring Platform Engineering Manager, responsible for leading and managing a team of engineers to build, maintain, and improve the company's internal platform that enables product development teams to efficiently build, deploy, and operate their applications. The ideal candidate will have experience with cloud platforms (AWS, Azure, GCP), containerization...

  • AWS Platform Engineer

    5 hours ago

    Hyderabad, Telangana, India Eli Lilly and Company Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Platform Engineering Manager

    3 weeks ago

    Hyderabad, Telangana, India Peoplefy Full time

    Hi, Hiring Platform Engineering Manager, responsible for leading and managing a team of engineers to build, maintain, and improve the company's internal platform that enables product development teams to efficiently build, deploy, and operate their applications. The ideal candidate will have experience with cloud platforms (AWS, Azure, GCP), containerization...

  • Platform Engineering Manager

    2 weeks ago

    Hyderabad, Telangana, India Peoplefy Full time

    Hi,Hiring Platform Engineering Manager, responsible for leading and managing a team of engineers to build, maintain, and improve the company's internal platform that enables product development teams to efficiently build, deploy, and operate their applications. The ideal candidate will have experience with cloud platforms (AWS, Azure, GCP), containerization...

  • Tide Platform

    3 weeks ago

    Hyderabad, Telangana, India TIDE PLATFORM TECHNOLOGY AND SERVICING PVT LTD Full time

    About Tide: At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses...

  • Tide Platform

    2 weeks ago

    Hyderabad, Telangana, India TIDE PLATFORM TECHNOLOGY AND SERVICING PVT LTD Full time

    About The Role:We are seeking a strategic FP&A Manager to embed within our Product & Engineering (P&E) teams. This role is crucial for establishing and optimising the financial frameworks that underpin our ambitious scaling objectives. You will lead financial planning, evaluate ROI on key tech investments, and provide strategic guidance, contributing...

  • IT Infrastructure Manager

    2 weeks ago

    Hyderabad, Telangana, India beBeeSystemAdministrator Full time ₹ 60,00,000 - ₹ 1,20,00,000

    System Administrator Job DescriptionWe are seeking a skilled IT professional to manage and maintain our company's IT infrastructure.Manage and maintain Active Directory (AD), Group Policy Objects (GPOs), and user account lifecycle.Administer and troubleshoot Windows servers OS (2016/2019/2022), desktops, and enterprise applications.Implement IT security...