Application support

16 hours ago


Bengaluru, India Tata Consultancy Servicess Full time
Application Support (with PL SQL experience)
Experience: 5-8 yrs
Location: Bengaluru
Enter new trouble tickets, escalate existing tickets, and keep users informed of status.
Ensure documentation of tickets as they are created are up to
Keep procedures and troubleshooting links and tools up to date.
Effectively troubleshoot and provide resolutions to complex cloud application related issues to provide whole problem statements and supporting collateral to other teams like Development, Dev Ops and IT Operations.
Identify network, system, and service issues separately from software code errors.
Ensure software problems are effectively managed and communicated to resolution.
Establish a close working relationship across multiple departments.
Ability to collaborate with end users & stakeholders.
Ability to collaborate in team environment as well as work independently.
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