Senior Manager

Role description This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying digital (Data and AI in context of Digital Ops) and domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This person will also be responsible for leading research to identify and develop content on new capabilities. Understand use of Data and AI in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.

Lead initiatives for developing domain and Data and AI capabilities across Insurance functions

Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical in context of Digital Ops

Curate learning resources on domain and digital capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; Drive domain and digital thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders

Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge

Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material

Designing training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactive

Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards

Identification of appropriate methodology for the implementation of training

Ensure training and certification of trainers on the training modules

Managing training material and content - regular reviews and updation

Delivery of pre-process domain trainings across verticals and curation of customized domain content inline with upcoming new business areas and Geos, also in F&A domain specifically

Maintain and ensure timely data collection, reporting to Business units and other internal stakeholders, as needed

Performance parameters

Quality and accuracy of deliverables

Training delivery and certification of trainers

Driving training content uptake for resources and maintaining high VOC on trainings delivered

Employees, for the purpose of designing, developing, and conducting training solutions and modules

Managers and leaders, for the purpose of identifying the training needs and follow up

Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback

Digital Operations delivery leaders for TNI/TNA and solution offerings creation

Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed

Good knowledge of MS Office suite applications like – PowerPoint, MS Word and MS Excel

Good training/ presentation skills

Content designing and development

Data gathering ability/ Eye for detail

Coaching and mentoring skills

Graduate in any stream

Domain training related training background with any relevant domain certifications (P&C domain - CPCU, AINS, AIC, AU etc. Have extensive experience of delivery in the chosen SGU and IMU service lines

Knowledge and understanding of vertical specific roles, functions and work items in Insurance

Work Experience Requirements

Total work experience should be a minimum of 10 years of relevant work experience in conducting training and developing training curriculum/ in concerned domain vertical

Current role/assignment Background in leading learning initiatives for domain (insurance) capabilities

Experience in implementing or background of digital is added advantage

---