Application Support Engineer

1 day ago

Bengaluru, Karnataka, India Ascendion Full time
Job Title: Senior L3 Application Support Engineer (AS/400 & Modern Stack)

Bangalore, Karnataka, India On-site/Remote: On-site

Are you the go-to expert when it comes to solving the toughest technical puzzles? We are seeking a highly skilled Senior L3 Application Support Engineer in Bangalore to join our elite team. This is a unique opportunity to become the ultimate authority for a complex and fascinating technology landscape, bridging the gap between robust legacy systems (AS/400) and modern applications (Java, .Net, APIs). If you're a master diagnostician who loves a challenge, we want to talk to you.

#You are the last line of support.

Master of Monitoring: Leverage advanced monitoring tools like Dynatrace and IBM Monitoring to proactively identify issues, perform deep-dive log analysis, and conduct thorough Root Cause Analysis (RCA).

Serve as the Subject Matter Expert for both our core AS/400 platforms (RPG, COBOL, DB2) and our modern application stack.

Drive Permanent Solutions: Partner closely with Development, Infrastructure, and Business teams to move beyond temporary fixes and implement robust, permanent solutions.

Develop and refine our knowledge base by creating clear, concise Standard Operating Procedures (SOPs) that empower the entire support organization.

Proven Experience: 7+ years in a high-pressure Application or Production Support role.

Deep, hands-on expertise with the AS/400 operating system, including RPG, COBOL, DB2, and CL.

Modern Tech Proficiency: Good working knowledge of applications built on Windows, .Net, Java, and experience supporting APIs.

Database & Monitoring Skills: Strong SQL skills and hands-on experience with enterprise monitoring tools.

Bonus Points If You Have:

Previous experience in software development (.Net, Java).

A solid understanding of networking concepts.

Experience supporting applications hosted in private cloud environments (MPI/POD).

Knowledge of any other scripting languages.

#You'll be part of a highly collaborative team of experts dedicated to technical excellence. This role offers the unique satisfaction of solving critical challenges and making a tangible impact on business stability and performance every single day.

Hiring #ApplicationSupport #L3Support #ProductionSupport #AS400 #iSeries #RPG #COBOL #Fintech #TechJobs #BangaloreJobs #ITJobs #ProblemSolving #Dynatrace

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