Application Support Engineer

3 weeks ago

Bengaluru, Karnataka, India VLaunchU Full time
Job Description

Project Role: Application Support Engineer

Project Role Description: Act as software detectives, providing dynamic services to identify and resolve issues within multiple components of critical business systems.

Must-Have Skills: EPIC Systems

Good-to-Have Skills: NA

Experience Required: Minimum 3 years (5 years in EPIC Systems preferred)

Educational Qualification: 15 years of full-time education

Work Location: Bengaluru, Chennai, and Kolkata (Work from office all working days)

Roles & Responsibilities

- Serve as the primary support contact for designated EPIC application/module.
- Handle advanced issues during projects, including complex system configuration, testing, and administration tasks.
- Provide ongoing system support and maintenance as per the support roster.
- Respond promptly to system incidents, issues, and service requests.
- Investigate, assess, and resolve system issues by delivering effective solutions and fixes.
- Manage Service Requests, Change Requests, and New Builds.
- Monitor system health (error queues, alerts, batch jobs, etc.) and execute necessary actions or SOPs.
- Support and perform periodic system patches, maintenance, and verification.
- Assist with planned system upgrades, cutover to production, and post-cutover stabilization.
- Ensure compliance with audit, security, and regulatory requirements.
- Align work hours to overlap with client business or office hours as required.
- Adhere to compliance standards mandated by the project.

Professional & Technical Skills

Must-Have:

- EPIC certification in one or more modules:
- RWB, EpicCare Link, Haiku, Healthy Planet, MyChart, Rover, Willow Ambulatory, Cogito, Ambulatory, ClinDoc, Orders, ASAP, RPB, RHB, HIM Identity, HIM ROI, HIM DT, Cadence, Prelude, Grand Central, Optime, Anesthesia, Beacon, Willow Inpatient, Cupid, Phoenix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB.
- Strong troubleshooting and application issue resolution skills.

Good-to-Have:

- Additional EPIC modules or healthcare IT system experience.

Additional Information

- Minimum 5 years of hands-on EPIC Systems experience is preferred.
- 15 years of full-time education is required.

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