Customer service operator
5 days ago
Role Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.What You’ll Do:- Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.- Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.- Simulate escalations, SLA tracking, and quality audits within support workflows.- Provide structured annotations and datasets to improve LLM training and evaluation.Required Qualifications:- Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).- Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, Service Now, Jira, or equivalents).- Strong attention to detail and ability to spot weaknesses in AI-generated workflows.- Understanding of how operational data is used to train and evaluate LLMs.- Excellent written English for creating training-quality datasets and validating AI outputs.Perks of Freelancing with Turing:- Remote-first and flexible work environment.- Opportunity to work on cutting-edge AI projects with leading LLM companies.- Potential for contract extension based on performance and project needs.Offer Details:- Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).- Engagement Type: Contractor / Freelancer (no medical or paid leave).- Duration: 1 month (possible extension).Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
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Customer Service
3 days ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service Representative
3 days ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
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Customer Service Representative
2 days ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeHiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...
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Customer Service Operations Manager
4 weeks ago
Mumbai, India IGP Full timeJob Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
4 weeks ago
Mumbai, India IGP Full timeJob Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
4 weeks ago
Mumbai, India IGP Full timeJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
1 week ago
Mumbai, Maharashtra, India IGP Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer service operator
3 weeks ago
Mumbai, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios ,...
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CSA (Customer Service Associate)
5 days ago
Kurla, Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,76,000 per yearHiring for Customer ServiceLocation- Bandra Kurla ComplexShift Day shift 8 hours shiftCustomer service experience requiredSalary upto- 23kJob Types: Full-time, PermanentPay: ₹18, ₹23,000.00 per monthBenefits:Provident FundLanguage:English and Hindi (Preferred)Work Location: In person
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Customer service operator
4 days ago
Mumbai, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...