Customer service operator

4 days ago


Mumbai, India Turing Full time

Role Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.What You’ll Do:- Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.- Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.- Simulate escalations, SLA tracking, and quality audits within support workflows.- Provide structured annotations and datasets to improve LLM training and evaluation.Required Qualifications:- Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).- Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, Service Now, Jira, or equivalents).- Strong attention to detail and ability to spot weaknesses in AI-generated workflows.- Understanding of how operational data is used to train and evaluate LLMs.- Excellent written English for creating training-quality datasets and validating AI outputs.Perks of Freelancing with Turing:- Remote-first and flexible work environment.- Opportunity to work on cutting-edge AI projects with leading LLM companies.- Potential for contract extension based on performance and project needs.Offer Details:- Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).- Engagement Type: Contractor / Freelancer (no medical or paid leave).- Duration: 1 month (possible extension).Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.


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