Vodafone Idea Ltd | Store Manager

3 days ago

punjab, India Vodafone Idea Ltd Full time


Role: Store Manager



Job Level/ Designation: Manager



Function / Department: Retail



Location: Ludhiana, Sirsa, Chandigarh, Panipat, Bahadurgarh, Rohtak, Jind, Karnal



Job Purpose



Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)



Execute marketing promotions, display and store experience schemes



Comply to all HSW guidelines and impart knowledge about HSW



Key Result Areas/Accountabilities



  • Sales
  • Achieve TNPS & EQ.
  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers’ purchase decisions
  • Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
  • Ensure and monitor quality of acquisition through the store


  • RoI
  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)


  • Customer Service
  • Manage higher retention and achieve customer satisfaction for walk-in customers


  • Store Management
  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate product placement & displays at store


Core Competencies, Knowledge, Experience



  • Good communication skills
  • Awareness on technology advancements & new digital product knowledge
  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results
  • Products, Services and Technology Knowledge - Consumer
  • Sales Planning and Forecasting
  • Problem Solving


Must have technical / professional qualifications



  • Essential: Graduation
  • Desired: post - graduation in business management/MBA
  • work ex: 1 - 4 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management


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