Air and Ocean Import Specialist

2 days ago

Chennai, India D.B. Group Full time

We at D.B. Group are looking for an Air and Ocean Import Operations Specialist to join our back office - RDC(Remote Data Center) team based in Chennai, to support the U.S. operations.We are seeking a proactive and detail-oriented individual who is passionate about delivering outstanding customer service. The ideal candidate should have strong experience in end-to-end Air and Ocean Import Operations and possess excellent customer service skills. This role involves managing day-to-day operations, monitoring the status of all import shipments, ensuring service delivery that consistently exceeds customer expectations.If you are customer-focused, organized, and thrive in a fast-paced logistics environment and ready to work in US shift time, we would love to hear from you.Job Responsibilities:- Manage day-to-day operational activities including handling customer inquiries, processing orders, tracking shipments, and resolving issues effectively.- Coordinate with overseas offices/agents for approvals and to ensure smooth shipment movements.- Ensure accuracy and completeness of information shared with customers.- Liaise with vendors, customers, and stakeholders to ensure timely and efficient delivery of shipments.- Prepare and review all necessary shipping documents such as Manifests, Delivery Orders, and related paperwork.- Monitor shipment progress and provide timely updates to customers.- Deliver excellent customer service by responding promptly to inquiries and addressing complaints with professionalism.- Oversee vendor invoicing and ensure timely billing to customers and overseas offices.- Maintain accurate records of all operational transactions, including orders, shipments, and billing.- Collaborate with internal departments to ensure seamless coordination and workflow across functions.- Ensure compliance with applicable international trade regulations and company policies.- Identify opportunities to streamline processes and implement best practices to improve efficiency in operations and customer service.Requirements:- Minimum 6 years of experience in Air and Ocean freight forwarding or logistics preferred- Strong communication skills (written and verbal in English)- Ability to work in a fast-paced, detail-oriented environment- Willingness to work late shifts aligned with U.S. operations- Proficient in MS Office (Excel, Outlook) and freight-related systems- Team player with a problem-solving mindsetPreferred:- Prior experience supporting U.S. operations from a shared service setup.- Understanding of shipping documentation like B/L, ISF, Arrival Notices, etc.- Hands-on experience with CargoWise will be preferred- Graduate degree in logistics, supply chain, or a related field.

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