Air and Ocean Import Specialist

4 weeks ago

Chennai, India D.B. Group Full time

We at D.B. Group are looking for an Air and Ocean Import Operations Specialist to join our back office - RDC(Remote Data Center) team based in Chennai, to support the U.S. operations. We are seeking a proactive and detail-oriented individual who is passionate about delivering outstanding customer service. The ideal candidate should have strong experience in end-to-end Air and Ocean Import Operations and possess excellent customer service skills. This role involves managing day-to-day operations, monitoring the status of all import shipments, ensuring service delivery that consistently exceeds customer expectations. If you are customer-focused, organized, and thrive in a fast-paced logistics environment and ready to work in US shift time, we would love to hear from you. Job Responsibilities: - Manage day-to-day operational activities including handling customer inquiries, processing orders, tracking shipments, and resolving issues effectively. - Coordinate with overseas offices/agents for approvals and to ensure smooth shipment movements. - Ensure accuracy and completeness of information shared with customers. - Liaise with vendors, customers, and stakeholders to ensure timely and efficient delivery of shipments. - Prepare and review all necessary shipping documents such as Manifests, Delivery Orders, and related paperwork. - Monitor shipment progress and provide timely updates to customers. - Deliver excellent customer service by responding promptly to inquiries and addressing complaints with professionalism. - Oversee vendor invoicing and ensure timely billing to customers and overseas offices. - Maintain accurate records of all operational transactions, including orders, shipments, and billing. - Collaborate with internal departments to ensure seamless coordination and workflow across functions. - Ensure compliance with applicable international trade regulations and company policies. - Identify opportunities to streamline processes and implement best practices to improve efficiency in operations and customer service. Requirements: - Minimum 6 years of experience in Air and Ocean freight forwarding or logistics preferred - Strong communication skills (written and verbal in English) - Ability to work in a fast-paced, detail-oriented environment - Willingness to work late shifts aligned with U.S. operations - Proficient in MS Office (Excel, Outlook) and freight-related systems - Team player with a problem-solving mindset Preferred: - Prior experience supporting U.S. operations from a shared service setup. - Understanding of shipping documentation like B/L, ISF, Arrival Notices, etc. - Hands-on experience with CargoWise will be preferred - Graduate degree in logistics, supply chain, or a related field.

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