Customer Success Manager

4 days ago

Bangalore, India Awign Expert Full time

About Awign Expert:

Awign Expert, a division of Awign - India's largest work-as-a-service platform. We connect skilled professionals with exciting project-based opportunities from top companies, handling onboarding, feedback, conflict resolution, and payroll. Our mission is to empower professionals to focus on their work by managing administrative tasks, providing access to a network of renowned companies and rewarding assignments.

Experience Required: Minimum 6 years

Location: Remote

Job Responsibilities

• Experience required: 6 to 10 years in the industry.

• Lead the onboarding new clients on Nitrogen

• Understanding the client’s requirements

• Manage relationship with existing accounts

• Lead the solutioning conversation during sales

• Manage on going support with existing customers with the help of CS & SRE team

• Managing and enhancing the product features

• Translating the client’s requirement with the Product team to enhance the new feature sets.

• Analyzing the data and preparing reports.

Required Technical Skills:

Must have

• Excellent knowledge of HTML, JS, and CSS frameworks

• Good knowledge of web application frameworks.

• Good knowledge of Advanced Java/Node JS/Golang/Javascript

• Strong experience in designing and implementing Web Services and API.

• Excellent communication skills

• Good knowledge of Version Control Systems and Build processes.

• Good analytical and problem-solving skills.

Nice to have

• Cloud Platform experience (GCP/AWS/Azure)

• Kubernetes and Docker experience

Education Qualification

• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

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