Jewellery E-commerce Sales Specialist
3 days ago
Lead Conversion: Engage with inbound leads from website, WhatsApp, Instagram, email, and calls; Understand customer needs and recommend the right jewelry pieces (gold, diamonds, customizations, gifting options).
Recommend matching sets, higher diamond grades, or add-on pieces to increase order value.
CRM Updates: Maintain accurate lead and sales data in the CRM.
Collaboration: Work closely with marketing and operations teams to align promotions and order fulfilment.
2–5 years of experience in sales, customer success, or client engagement (preferably jewelry, luxury, or high-ticket e-commerce). Strong knowledge of fine jewelry (diamonds, gold, customizations) and ability to educate customers. Proven track record of hitting or exceeding sales targets. Familiarity with CRM tools, WhatsApp Business, and social commerce.
Background in luxury retail, jewelry boutiques, or high-value product sales. Experience handling BNPL-driven sales and international customers.
Lead-to-sale conversion rate (%)
Monthly sales target achievement
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