Education Policy Lead

6 days ago


Bangalore, India Bhanzu Full time
At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. 5M Series B funding round, led by Epiq Capital, with support from Z3Partners

We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong

As the Team Lead – Refunds & Retention , you will play a critical role in managing customer requests, optimizing operational workflows, and driving retention strategies to enhance customer satisfaction. You will lead a team focused on handling refund inquiries, mitigating churn, and improving retention processes by ensuring seamless and effective customer experiences.

Analyze customer feedback & trends to proactively address concerns and improve policies.
Maintain compliance with company policies , ensuring fair refund practices while balancing business goals.
Provide training, mentorship, and performance management for the Refunds & Retention team.
3+ years of experience in Operations, Customer Service, or Retention roles.
~ Strong analytical and problem-solving skills with the ability to make data-driven decisions.
~ Leadership experience in managing teams & performance metrics .
~ Hands-on experience with CRM tools & customer analytics platforms .
~ Should be comfortable for US shifts (9PM - 7AM)
~

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