Command center IT infrastructure Specialist

6 days ago

tamil nadu, India Tata Consultancy Services Full time

Role - Command center IT infrastructure Specialist Years of Experience - 7 to 12 years Location - Pune and Chennai Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats. Identify, escalate, and assist in resolving infrastructure-related incidents. Maintain real-time dashboards, alerts, and notifications to ensure system health. Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations. Assist with network performance monitoring and escalate issues to Level 2 when needed. Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security. Assist in provisioning and deprovisioning cloud resources as per IT policies. Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents. Document troubleshooting steps, resolutions, and best practices. Coordinate with Level 2/3 engineers for complex issues. Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts. Cloud Basics – Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage. Active Directory (AD) – Knowledge of user/group management, password policies, and authentication issues. IT Infrastructure – General understanding of servers, virtualization, operating systems, and IT security best practices. Monitoring & Alerting Tools – Experience with tools like Nagios, SolarWinds, Datadog, or similar. Incident Management – Ability to handle escalations, document issues, and communicate effectively. Strong analytical and troubleshooting abilities. Good communication and teamwork skills. Ability to work in a 24/7 Command Center environment (if required). Quick learner with a proactive approach to problem-solving.

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