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Head Regulatory Operations
2 weeks ago
We are determined to contribute immensely to nation's growth story with our vision "to provide digital technology across financial value chain" and our mission to create leadership position in digital payment space.
Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.
While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.
The ideal candidate will be responsible for supporting the Dispute Management team by handling UPI chargebacks, pre-arbitrations, arbitrations, and regulatory complaints. Handle and respond to complaints from regulatory and legal bodies such as Cyber Cell, Banking Ombudsman (BO), RBI, NPCI, and Law Enforcement Agencies.
Prepare and submit responses to NPCI and regulatory authorities within specified deadlines.
Support the team in audits, MIS, and compliance reporting.
Proficiency in MS Excel, emails, and reporting tools.
Detail-oriented and organized with strong time management skills.
Education Qualification – Graduate in any discipline (Commerce, Finance, or related fields preferred).
Experience – 0 – 2 years.
Industry - Fintech/Banking/Financial Services Operations.
Work arrangement – 5 days working from office
