ServiceNow DevOps Engineer

4 days ago

Navi Mumbai, India Nouryon Full time

As a ServiceNow DevOps Engineer, you will be part of a small, agile team operating in a DevOps model, responsible for the operational excellence, stability, and continuous improvement of the ServiceNow platform. This includes IT modules (ITSM, SPM) and a suite of business-critical scoped applications (Finance, Logistics, Procurement, MDM, MLM). You will handle incidents, service requests, and changes, monitor platform health, and contribute to project delivery. Handle ServiceNow incidents, service requests, and change requests (standard, normal, emergency) across IT and business modules. Act as a first point of escalation for complex issues from L1 support or business users. Collaborate with developers, architects, and business analysts on enhancements and new implementations. Support testing, deployment, and hyper care activities. Participate in agile ceremonies such as sprint planning, reviews, and retrospectives. Stay up to date with ServiceNow releases and recommend relevant features or upgrades. Log, investigate, and resolve ServiceNow incidents and service requests within agreed SLAs. · Monitor platform performance dashboards and integration health checks. Perform root cause analysis for recurring issues and propose preventive measures. Stay informed about new ServiceNow releases and assess impact on current environment. We believe you bring (Education & Experience) Professional with at least 5 years of experience in the IT sector. Master / bachelor’s degree in business management, computer science, computer engineering, or a related field of study. Background: IT consulting, IT architect, or business role with IT affinity or experience (e.g. supply planner, S&OP or ISC management). Deep understanding of ServiceNow platform capabilities and architecture. Familiarity with scripting (JavaScript), REST APIs, and integrations. ServiceNow Platform Administration: Managing users, roles, groups, ACLs, and configurations. SPM (Strategic Portfolio Management): Familiarity with demand, project, and resource management modules. Scoped Application Support: JavaScript (client/server-side), Glide API, Business Rules, Script Includes. Integration Skills: REST/SOAP APIs, Integration Hub, MID Server. Monitoring & Alerting: Use of ServiceNow Performance Analytics, Health Scan, or external tools like Splunk, Dynatrace, etc. DevOps Tooling: Familiarity with CI/CD pipelines, Git, Jenkins, or ServiceNow’s ATF (Automated Test Framework). Agile Practices: Working in sprints, using tools like Azure DevOps or Jira. ITIL Foundation Knowledge: Agile/DevOps Mindset: Please apply via our online recruitment system. If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. Visit our website and follow us on LinkedIn . #

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