Snow itom consultant

1 month ago

Noida, India HCLTech Full time
Snow ITOM
Location: Noida, Hyderabad, Chennai, Bangalore, Pune
Experience: 5-13 years
Key Responsibilities:
Ideal candidate must be self-motivated with a proven track record in working on ITOM/Discovery using Service Now at least 3+ years.
Experience with development and implementation of Service Now ITSM and Discovery. Perform updates and upgrades to the Discovery Build Basic/Advanced queries to customize and enhance reporting.
Perform discoveries and troubleshoot access issues to systems for discovery.
Troubleshoot weekly discovery failures Password issues, WMI failures, connectivity problems Perform reconciliation and normalization activity to ensure completeness of data in CMDB Build custom attribute to sync custom inventory for CMDB sync Serve as primary technical point-of-contact Service Now ITOM for business users and internal teams
Responsible for demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Work collaboratively with Service Now team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
Provide mentorship to developers and platform engineers on technical design standards and best practices.
Help maintain expert knowledge of Service Now platform and products and ensure mentorship within the team.
Qualifications:
Understanding of Configuration Management as it relates to ITIL Experience in the new Service Now scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC)
Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills.
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Preferred Skills:
· Minimum Service Now CSA certified.
· ITIL certification / CIS/ Service Now certification is an advantage

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