Student Success Associate

14 hours ago

Delhi, India Mentor Match Full time

Key Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) atMentor Match1. Ensure Regular Session ConsumptionMonitor session utilization for each student and address delays or low consumption trends.Proactively engage with students and parents to discuss progress and encourage timely session completion.2. Drive Student Academic ProgressCollaborate with tutors to track student performance and provide actionable feedback to parents.Recommend additional support or resources to enhance academic outcomes.3. Maximize Student RetentionConduct regular check-ins with both students and tutors to resolve issues promptly.Implement feedback loops to improve satisfaction and minimize churn.4. Increase ReferralsLeverage positive relationships to encourage referrals from satisfied parents and students.Partner with the marketing team to streamline referral incentives and communication.5. Provide On-Time and Effective Customer SupportRespond to customer queries within SLA timeframes (email, phone, or chat).Solve escalations efficiently, ensuring customer satisfaction and trust.6. Build Relationships to Improve LTVConduct bi-monthly touchpoints with customers to discuss student progress and potential upsell opportunities.Act as a trusted advisor for customers to create long-term value.

  • Student Success Executive

    7 days ago

    Delhi, India Saras AI Institute Full time

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    2 weeks ago

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    6 days ago

    Delhi, NCR, India Grepr Consultants Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

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    6 days ago

    Delhi, India Learn with Leaders Full time

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    4 weeks ago

    Delhi, Delhi, India Estero Education Services Full time

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    3 weeks ago

    Delhi, Delhi, India Estero Education Services Full time

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    5 days ago

    Delhi, India Learn with Leaders Full time

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    7 days ago

    Delhi, India Learn with Leaders Full time

    Job Description: Student Engagement & Conversion Associate Company Description Learn with Leaders (LWL) connects middle and high school students with top-notch faculty, renowned thought leaders, and college students globally. By exploring new interests and developing global networks, LWL empowers young learners to dream bigger and take their creativity,...

  • Student Relationship Associate

    24 hours ago

    Karol Bagh, Delhi, Delhi, India Vajiram & Ravi Full time

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    Delhi, India Track3D Full time

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