Major Incident Manager
7 days ago
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Major Incident Manager
Experience Range: 4 – 7 Years
Location: Chennai/mumbai
Must-Have:
- Knowledge on Service Design, Service Transition, Service Operations & CSI
- Experience in handling Problem management, Change management, Service Level Management, Capacity Management, Knowledge Management, Availability Management
- Good exposure to MS office tools
- ITIL Foundation Certification
- Must have reporting capabilities and ability to present the reports.
- Must have strong communication skills along with email etiquette.
- Should be proactive thought process oriented
- Strong team player
- Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage
Good-to-Have:
- Good understanding on Service Management Processes
- ITIL Intermediate & Expert level certification
- Basic knowledge on Lean, Six Sigma & other quality process
- Exposure in preparation on process documents, SOP etc….
Role descriptions / Expectations from the Role :
- Team player with individual contribution scope on implementing & delivering ITSM processes
- Preparing Dashboards, reports and on time delivery of the reports
- Establishing excellent coordination between supplier and client partner
- Service improvements
Interested candidates pls share your cv to mailid: with subject " Major Incident Manage r " for further Discussion
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