Major Incident Manager
8 hours ago
What we are looking for
Role: Major Incident Manager
Experience Range: 4 – 7 Years
Location: Chennai/Mumbai
Must-Have:
- Knowledge on Service Design, Service Transition, Service Operations & CSI- Experience in handling Problem management, Change management, Service Level Management, Capacity Management, Knowledge Management, Availability Management- Good exposure to MS office tools- ITIL Foundation Certification- Must have reporting capabilities and ability to present the reports.- Must have strong communication skills along with email etiquette.- Should be proactive thought process oriented- Strong team player- Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage
Good-to-Have:
- Good understanding on Service Management Processes- ITIL Intermediate & Expert level certification- Basic knowledge on Lean, Six Sigma & other quality process- Exposure in preparation on process documents, SOP etc….
Role descriptions / Expectations from the Role :
1.Team player with individual contribution scope on implementing & delivering ITSM processes
2.Preparing Dashboards, reports and on time delivery of the reports
Establishing excellent coordination between supplier and client partner
3 .Service improvements
Interested candidates pls share your cv to mailid: with subject "Major Incident Manager" for further Discussion
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