Product Support Engineer

6 days ago

Bangalore, India Kognitos Full time
At Kognitos , we’re redefining automation with GenAI, and we’re looking for a passionate Product Support Engineer to join our team. Troubleshoot and resolve customer-reported issues including automation scripts, performance, and GenAI prompt-related challenges.
Collaborate with customers through email, phone, and ticketing systems—ensuring top CSAT, NPS, TTR, and TTFR.
Mentor and support fellow engineers to foster continuous learning within the team.

Experience:
~5+ years of technical experience in Development, QA, or Technical Support.
~ S. in Computer Science or equivalent degree.
~ Hands-on experience with cloud technologies (AWS, Azure), networking, and integrations (Oracle, SFDC, SAP, REST APIs).
~ Familiarity with monitoring/troubleshooting tools like Datadog, Jam.Good scripting knowledge (Python, Bash preferred).

Flexibility to work shifts (24x7 support model with occasional weekend/holiday support).
Candidates who can join us immediately are preferred.

Be part of a team where automation meets intelligence.

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