Product Support Engineer

2 days ago


bangalore district, India Kognitos Full time

We’re Hiring at Kognitos

At Kognitos , we’re redefining automation with GenAI, and we’re looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.

Roles and Responsibilities

  • Troubleshoot and resolve customer-reported issues including automation scripts, performance, and GenAI prompt-related challenges.
  • Collaborate with customers through email, phone, and ticketing systems—ensuring top CSAT, NPS, TTR, and TTFR.
  • Proactively engage with enterprise customers to review and enhance their automation code.
  • Partner with Engineering and Post Sales teams to report bugs, improve product usability, and strengthen customer success.
  • Build and maintain knowledge base articles to empower customer self-service via GenAI.
  • Monitor customer environments proactively to prevent disruptions.
  • Mentor and support fellow engineers to foster continuous learning within the team.

Experience:

  • 5+ years of technical experience in Development, QA, or Technical Support.
  • B.S. in Computer Science or equivalent degree.
  • Strong understanding of automation and GenAI concepts (e.g., prompt engineering, reducing hallucinations).
  • Hands-on experience with cloud technologies (AWS, Azure), networking, and integrations (Oracle, SFDC, SAP, REST APIs).
  • Familiarity with monitoring/troubleshooting tools like Datadog, Jam.Dev , Intercom (plus point).
  • Good scripting knowledge (Python, Bash preferred).

What We Are Looking For

  • Excellent analytical and problem-solving skills for diagnosing complex technical issues.
  • Strong communication and customer engagement skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • A proactive mindset with customer-first thinking.
  • Flexibility to work shifts (24x7 support model with occasional weekend/holiday support).
  • Candidates who can join us immediately are preferred.

Be part of a team where automation meets intelligence. Let’s build the future of enterprise automation together



  • bangalore district, India Deloitte Full time

    Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with...


  • bangalore, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support Engineer/SRETeam: Finance Technology Location: Bengaluru, IndiaPrimary Responsibilities: • Handle production management services including end user support, systems monitoring,...


  • Bangalore, India Kognitos Full time

    We’re Hiring at Kognitos! At Kognitos , we’re redefining automation with Gen AI, and we’re looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move. Roles and Responsibilities Troubleshoot...


  • Bangalore, India Kognitos Full time

    We’re Hiring at Kognitos! At Kognitos , we’re redefining automation with GenAI, and we’re looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move. Roles and Responsibilities ...


  • bangalore, India Kognitos Full time

    We’re Hiring at Kognitos!At Kognitos, we’re redefining automation with GenAI, and we’re looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move. Roles and ResponsibilitiesTroubleshoot and...


  • Bangalore, India Deloitte Full time

    Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with...


  • bangalore district, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....


  • bangalore district, India expEDIum Full time

    Summary : As a Production Support Engineer you will be required to learn iTech’s expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future. This position requires well rounded product support experience of 2 to 3 years....


  • Bangalore, India Deloitte Full time

    Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that...

  • Lead consultant

    1 day ago


    bangalore district, India Withum Full time

    Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business...