ServiceNow Virtual Assistant

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Servicenow -VAExperience Range: 4 – 8 YearsLocation: Pan IndiaMust Have:- Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.- Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.- Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.- Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.- Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.- Continuously monitor and analyse virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.- Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.- Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.- Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.Good to Have:- Bachelor’s degree in computer science, Information Technology, or related field; or equivalent work experience.- Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.- Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.- Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.- Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.- Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.- Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.- Strong teamwork and collaboration skills, coupled with the ability to work independently when required.- ServiceNow certification(s) in Virtual Agent Development is a plus.- Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.Essential:- Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.- Strong teamwork and collaboration skills, coupled with the ability to work independently when required.- ServiceNow certification(s) in Virtual Agent Development is a plus.- Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.Minimum Qualification:•15 years of full-time education•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)