ServiceNow Virtual Assistant

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Servicenow -VA Experience Range: 4 – 8 Years Location: Pan India Must Have: - Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform. - Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities. - Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries. - Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation. - Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems. - Continuously monitor and analyse virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency. - Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines. - Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions. - Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed. Good to Have: - Bachelor’s degree in computer science, Information Technology, or related field; or equivalent work experience. - Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations. - Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer. - Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses. - Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs. - Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration. - Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders. - Strong teamwork and collaboration skills, coupled with the ability to work independently when required. - ServiceNow certification(s) in Virtual Agent Development is a plus. - Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable. Essential: - Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders. - Strong teamwork and collaboration skills, coupled with the ability to work independently when required. - ServiceNow certification(s) in Virtual Agent Development is a plus. - Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable. Minimum Qualification: •15 years of full-time education •Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)