Quality Manager
1 day ago
Role-Transactional Quality Manager
Company- BPO
Location- Chandigarh/ Bangalore
Process- International Voice
Years of experience- 2+ years as a Quality Manager
BPO experience is MANDATE
5 Days working
24*7 Shifts/ Rotational Shifts
Skills- Transactional Quality, FEMA, CAPA, RCA
Must have handled - 12+ FTE's ; team handling experience is a MUST
Qualification- Graduates/ Post Graduates
Roles and Responsibilities-
- Develop and implement quality management systems and processes.
- Conduct quality audits and inspections.
- Monitor and analyze quality performance metrics.
- Collaborate with cross-functional teams to address quality issues.
- Provide training and support on quality standards and procedures.
- Ensure compliance with regulatory and quality standards.
- Stay updated with industry trends and best practices in quality management.
- Act as a primary POC between the QA teams & clients
- Lead, manage, motivate & mentor a global team of QAs
- Drive consistency to ensure the strong quality performance & alignment
- Deliver insights to continuously improve & deliver customer experience
- Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.
- Designed the FMEA framework in the existing organization or in the past
Interested can share their resume on OR
CALL- 8766285530
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