Quality Manager

3 weeks ago


India Hiresquad Resources Full time

Role-Transactional Quality Manager

Company- BPO

Location- Chandigarh/ Bangalore

Process- International Voice

Years of experience- 2+ years as a Quality Manager

BPO experience is MANDATE

5 Days working

24*7 Shifts/ Rotational Shifts

Skills- Transactional Quality, FEMA, CAPA, RCA

Must have handled - 12+ FTE's ; team handling experience is a MUST

Qualification- Graduates/ Post Graduates

Roles and Responsibilities-

  • Develop and implement quality management systems and processes.
  • Conduct quality audits and inspections.
  • Monitor and analyze quality performance metrics.
  • Collaborate with cross-functional teams to address quality issues.
  • Provide training and support on quality standards and procedures.
  • Ensure compliance with regulatory and quality standards.
  • Stay updated with industry trends and best practices in quality management.
  • Act as a primary POC between the QA teams & clients
  • Lead, manage, motivate & mentor a global team of QAs
  • Drive consistency to ensure the strong quality performance & alignment
  • Deliver insights to continuously improve & deliver customer experience
  • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.
  • Designed the FMEA framework in the existing organization or in the past

Interested can share their resume on OR

CALL- 8766285530



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