Senior Operations Manager

5 days ago

Bengaluru, Karnataka, India Credence HR Services Full time

Role-DescriptionThe Senior Manager will be responsible for leading and managing the delivery of partner advisory teams across multiple countries to our client partners. This role plays a pivotal part in ensuring that our partners receive exceptional, timely, and effective advice and support, ultimately contributing to their success and growth.Responsibilities:Lead global Partner Advisory operations, targets, KPIs, and client deliverables.Drive client and senior leadership business reviews with actionable insights.Oversee end-to-end advisory service delivery, ensuring quality, timelines, and budgets.Build and maintain strong partner relationships, understanding business needs and delivering tailored solutions.Conduct business analysis to identify risks and opportunities; recommend strategic improvements.Prepare and present advisory reports, business reviews, and impactful presentations.Manage advisory projects from planning to execution, ensuring successful outcomes.Lead, mentor, and develop a high-performing advisory team to foster innovation and growth.Qualifications and experienceMin 14+ years of relevant experience working with & managing Global Technical Support/ Sales OperationsHandling a team of 150+ FTE'sSolid understanding of cloud technologies and the digital transformation conceptExcellent Sales Pipeline management and negotiation skillsAccount management and profiling experience is a mustAbility to work against revenue and pipeline-related targets, as well as work under pressure and tight deadlinesCustomer/partner first approach

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