WNS | Assistant Manager Training | gurgaon

2 weeks ago

gurgaon, India WNS Full time
Domain Experience – KYC, AML, Transaction monitoring, Fraud Investigation.
The role is involved in developing systems, processes to achieve superior levels of service.
Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews.
Risk ops Drive individual and team goals including but not limited to training certifications of new hires, deadlines for training remediation’s and all other relevant team metrics.
Strategically manage the workload and workflows of the training teams and set up the right organizational structures to support all lines of business and workflows proactively communicate with Stripe on daily operational matters relating to training.
Collaborate with operation teams to ensure that refresher-training needs are identified and delivered. Become a customer experience expert partner to Stripe by developing in-depth knowledge on Stripe's training (calibrations, certifications etc.).
Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Provide support to the team at all times, including the delivery of trainings.
Any additional responsibilities as business needs dictate.
Responsibilities Proficiency in English level mastery.
Strong analytical and operations management skills - At least one year of prior experience in training.
Client focused with superior written and verbal communication skills.
Ability to work under pressure in a faced paced environment with limited structure. External candidates require 2 years of prior team management experience in a BPO contact Centre in a similar role.
Qualifications :
Proficiency in English at the CEFR C1 level mastery.
Any Undergrad/ Grad / Post Grad Strong analytical and operations management skills - At least one year of prior experience in training.
Client focused with superior written and verbal communication skills.
Ability to work under pressure in a faced paced environment with limited structure.

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