Audiologist

1 week ago


Hyderabad, India Synva Hearing Full time
Audiological Testing:
Conducting comprehensive hearing tests, including:
Pure Tone Audiometry
Impedance Audiometry
Speech Audiometry
Other necessary audiological evaluations.
Maintaining accurate and detailed audiological reports for each customer.
Counseling:
Counseling users who have newly discovered hearing loss, letting them know the importance of hearing aids.
Assisting current hearing aid users in upgrading or modifying their devices.
Explaining hearing test results and guiding customers toward the best possible solutions for their hearing needs.
Lead Management & Follow-Up:
Collaborating with the Lead Management Executive to answer queries from leads that require specialized knowledge.
Following up with leads to ensure a seamless customer journey.
Building long-term relationships with customers.
Operational Responsibilities:
Creating and documenting Standard Operating Procedures (SOPs) for the Audiologist position to ensure consistency across stores.
Developing training materials for future audiologists and assisting in the onboarding process for new hires.
Customer Service:
Making home visits to premium clients for hearing evaluations, hearing aid fittings, and customer satisfaction follow-ups.
Providing after-sales support to customers regarding hearing aid adjustments and technical issues.
Event Participation:
Taking full responsibility for Synva's Free Hearing Camps, including planning, executing, and coordinating with the team.
Representing Synva at community hearing care initiatives and corporate social responsibility (CSR) activities.
Sales Support:
Understanding and explaining the features and benefits of hearing aid brands like Signia and Phonak to customers.
Collaborating with the marketing and sales teams to meet customer expectations.
Business Growth:
Working closely with the founder to support and grow the business, exploring new ideas for improving customer satisfaction and operational efficiency.
Continuously staying updated with advancements in audiology and integrating new technologies and techniques.
Collecting feedback on services and hearing aids from customers and reporting insights to management for improvement.
Regularly updating the founder about ongoing operational activities and suggesting improvements.
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