Senior Delivery Analyst
1 day ago
IRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. IRIS is a quality and security focused organization. Senior Analyst - Delivery excellence
Experience
Technical background (BTech, BE, BCA, MCA, MTQM)
In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles
Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc.
Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements
Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc.
Experience process definition of Quality Management System/ process databases
Strong facilitation skills for driving quality and innovation in projects
Ensure an environment of Zero surprises by identifying risks by:
Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc.
Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews
Mentor PMs for identifying risks, data analysis, innovations etc.
Participate in senior management review of projects
Conduct SQA reviews and ensure process compliance in projects
Highlight the risks to the management at the right time and with all the facts
Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner
Participate in innovation program as Innovation facilitators for delivery and enabling function
Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
Participate in Project team meetings
Facilitate and participate in project's Root Cause Analysis meetings
Ensure formal Configuration Management of QMS documents and other documents
Work closely with project managers,
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