Manager/ Sr. Manager

3 days ago

Bangalore, India BrightCHAMPS Full time

What is BrightChamps?

A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.

About RoboCHAMPS

We are a team built with the goal of giving memorable hands-on learning experiences to children live, that teach them about emerging technologies like Robotics, IoT, AI, etc. Zooming in on our DNA will leave you astounded with tons of DIY-virus and passion fruits filled with the spirit of teaching, floating in an ocean of technological progress of humankind.

We are a young, dynamic, and ultra-fast-growing team that will keep you on your toes and fill your life with challenges and bragging wins

RoboCHAMPS is the hands-on experience arm of BrightCHAMPS.

What is this role about?

A passionate craftsman of a childs experience through modern technological marvels, who possesses the art of a maker with the heart of a teacher, and can make a childs every minute with RoboCHAMPS playfully engaging, memorable, and purposeful.

As a Senior Manager- Student Experience you'll:

End-to-end Experience Ownership

  1. take ownership of the end-to-end experience of all students enrolled/ considering enrollment at RoboCHAMPS, including but not limited to, classroom experience, teaching interface experience, kits and curriculum, project-making experience, learning path, age-geo nitty-gritty, student assessment and progress tracking, teacher training, and more
  2. evaluate the existing curricula/ learning paths/ tracks; gather and assess periodic feedback, find gaps in the journey, and get necessary iterations/ changes implemented
  3. design and own new hands-on robotics experiences across all teaching channels, i.e., one-to-one live classes, offline centers, contests and events, etc.
  4. design and own the visual, conversational, instructional, consultative, digital, and other such intangible experiences and assets
  5. oversee the teacher training and ensure that all teachers are up-to-date with the latest developments/ learning journeys/ content/ etc.
  6. collaborate with external teams to ensure that students get the most updated experience delivered via platforms/ dashboards/ etc. at all times
  7. collaborate with the central teams and hub-specific teams to keep such experiences aligned with the organizations goals and objectives at all times

Managing Processes and Resources

  1. be the owner of all the processes related to hands-on experiences for children, for example - demonstrations, regular classes, kit supply chain, teacher training, competitions/ events, etc.
  2. lead and manage the processes towards curricula/ teaching content development, and ensure continuous improvement from time to time
  3. lead and manage the kit supply chain, ensuring smooth procurement and a smoother timely delivery to all students enrolled with RoboCHAMPS
  4. lead and manage the teacher training team and ensure that all the teachers are adequately skilled, trained, and updated with the latest versions of the curricula at all times
  5. continuously track the operational health of all learning delivery systems from time to time and make necessary repairs/ improvements
  6. be responsible for all the budgeting, equipment, consumables, and other resources under the purview of R&D, production, and other hands-on/ robotics experiences
  7. be responsible for maintaining necessary documentation for processes, events, feedback, etc.

Team Development and Management

  1. lead, manage, and train the teams specific to the RoboCHAMPS experience, including but not limited to, curricula development, kit supply chain, and teacher training
  2. provide training, guidance, and supervision to the team on managing the experience for both children and parents and effectively handling cross-departmental dependencies (with the sales team, the teaching team, the curricula team, etc.)
  3. manage, evaluate the performance of, and maintain target KPIs across all teams

Strategize and Collaborate

  1. leverage the RoboCHAMPS experience for providing inputs to the organizations strategy from time to time, for example - feedback on curricula, conducting primary/ secondary research, testing pedagogies, etc.
  2. collaborate with the necessary teams to achieve specific goals for the hands-on experience, for example - with marketing, sales, PR, etc.

BE AN AWESOME TEACHER AND MENTOR AT ALL TIMES

To win, you will need:

  • We care more about what you have created and taught than what you studied, but we are hell-bent on bias-for-action, professional integrity, startup discipline, and cultural fit, no matter your age or experience.
  • Though it has been found that people with an engineering and/ or teaching background tend to succeed more often at such roles, we are open to considering exceptions that can prove potential.
  • We expect you to be at unconscious competence levels on

  1. understanding the behavior and expectations of parents and children;
  2. empathy towards and emotional understanding of the target segment;
  3. responsibility towards customers, people, resources, assets, and processes;
  4. getting reliable work done from your team/ freelancers/ consultants at reliable times;
  5. traveling anywhere when required and setting up best-in-the-region shop there;
  6. planning well to the depths of a well and sticking to it as algae would;
  7. working hard and partying harder

  • We prefer if you have

  1. two or more years of experience in a high-paced scaling environment of startups;
  2. experience with education-technology startups or products/ services targeting students and parents, preferably globally;
  3. recommendations from your previous employers that we cant resist even if we wanted to;
  4. entrepreneurial background with experience in mechatronics/ toys/ competitions/ events/ schools etc.

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