Servicenow hrsd consultant

Role: Service Now HRSD Consultant Start: Immediate Position: Full-time Utilisation: 5 per week on site (Pune, Hyderabad , Nagpur, Bangalore, or Mumbai) Location: Onsite (either location) We growing our Service Now practice and are seeking an experienced Service Now HRSD Consultant to act as the internal point of contact between the business, technical teams, and implementation partners. The role requires both technical expertise and functional understanding of Service Now HRSD to help shape processes, optimise the platform, and ensure successful delivery across multiple regions. You’ll work closely with global stakeholders, an external Service Now partner, and internal ISD teams. Responsibilities Act as the internal SME for Service Now HRSD across multiple countries. Collaborate with implementation partners and internal IT/HRIS teams to deliver high-quality Service Now HRSD solutions Advise on process design, configuration options, and technical functionalities Translate HR operational needs into Service Now workflows and automations Identify improvement opportunities and ensure the scalability of the HRSD solution Support integration of Service Now HRSD with other enterprise systems (e.g., SAP Success Factors) Conduct workshops and stakeholder sessions to align on requirements and capabilities Provide guidance on best practices and optimise HR case management, knowledge base, and service catalog design Requirements Proven experience delivering Service Now HRSD implementations or enhancements, ideally in large, multinational environments Strong understanding of HR processes and how they translate into digital workflows Comfortable working with both technical and non-technical stakeholders Experience working alongside implementation partners and managing integrations Ability to work independently, take ownership, and proactively solve problems Excellent communication skills in English (additional European languages are a plus) Relevant Service Now certifications are a strong advantage (e.g., CIS-HR, System Administrator)