Client support specialist
21 hours ago
About the Role The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product Management to ensure timely resolution of issues, complaints and challenges. This is a full-time, permanent position. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops. Please note, we have seven roles available, all with different shift patterns which have been included below. When applying for this role, please also advise whether you have a preferential shift pattern or if you are happy with any of the shift patterns. Shift 1: Saturday-Wednesday 5:30 AM IST to 2:30 PM IST Shift 2: Wednesday-Sunday 2:30 PM IST to 11:30 PM IST Shift 3: Wednesday-Sunday11:30 PM IST to 8:30 AM IST Shift 4: Friday-Monday 2:30 AM IST to 1:30 PM IST Shift 5: Thursday-Saturday 7:30 AM IST to 6:30 PM IST, Sunday 1:30 PM IST to 12:30 AM IST Shift 6 - Sunday-Thursday 12:30 PM IST to 9:30 PM IST Shift 7 - Monday-Friday 8:30 PM IST to 5:30 AM IST *Candidates will need to be flexible to cover other agents during personal or public holidays. Role Responsibilities Developing a working knowledge of Talogy solutions and the administrative side of our platforms. Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. Supporting clients with implementing their own assessment and development projects on Talogy platforms. Taking live calls and emails from clients and handling them in a friendly and professional manner. Scenarios can include (but not limited to): Supporting customers (internal and external) with resolving issues, answering general questions and requests for information about our services. Handling complaints or feedback on live projects. Reporting bugs or other software/product/platform issues, and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects. Providing feedback on support tickets to colleagues in other departments. Meeting service level agreements (SLAs). Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and Open Air. Knowledge, Skills and Experience Requirements Strong IT skills and the ability to learn new systems and administrative portals quickly. Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc. Previous experience in the talent management industry is desirable but not required. Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.
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Client support specialist
4 weeks ago
India Talogy Full timeAbout the Role The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product...
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IT Support Specialist for International Clients
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India Tata Consultancy Services Full timeTata Consultancy Services is a leading IT consulting and business solutions organization that has been serving global clients for decades.We are currently seeking an experienced IT Support Specialist to join our team in Chennai, India.Job Summary: The successful candidate will be responsible for providing high-quality technical support to our international...
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Global Client Support Specialist
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Client Support Specialist
4 weeks ago
India Talogy Full timeAbout the Role The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product...
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Client Support Specialist
4 weeks ago
India Talogy Full timeAbout the RoleThe Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product...
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Talogy | Client Support Specialist | india
4 weeks ago
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Talogy | Client Support Specialist | india
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Talogy | Client Support Specialist | india
4 weeks ago
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india A Banking client Full time#Hiring Scrum Master with our leading client in Riyadh Crystal Solutions Ltd., is a Leading International Recruitment Service provider for more than 30 Years across the globe. We have an opening for a Scrum Master for a leading Client in Riyadh. Work Location : Saudi Arabia (Riyadh) Designation : Scrum Master Years of Experience : 6+ years If...
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Client | HPC Performance Analyst | india
4 days ago
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india Client of Pratham Consulting Full timeOverview: As an Endorsement Sales Specialist, you will be responsible for identifying, securing, and managing endorsement deals with influencers, celebrities, and other key figures in alignment with the brand's objectives. You will work closely with the marketing and sales teams to leverage these endorsements to drive brand awareness and sales. Strong...
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client | Database Administrator | india
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india Client of Pratham Consulting Full timeOverview: As an Endorsement Sales Specialist, you will be responsible for identifying, securing, and managing endorsement deals with influencers, celebrities, and other key figures in alignment with the brand's objectives. You will work closely with the marketing and sales teams to leverage these endorsements to drive brand awareness and sales. Strong...
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india Client of Pratham Consulting Full timeOverview: As an Endorsement Sales Specialist, you will be responsible for identifying, securing, and managing endorsement deals with influencers, celebrities, and other key figures in alignment with the brand's objectives. You will work closely with the marketing and sales teams to leverage these endorsements to drive brand awareness and sales. Strong...
