Manager / associate director - client support services

1 week ago


Pune, India Sakon Full time

Sakon () simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top Saa S companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India. The Managed Services Implementation Manager will lead client onboarding and implementation activities, ensuring seamless delivery of Sakon’s Managed Services. This role serves as the primary point of contact for assigned clients, translating business requirements into effective system configurations and process solutions. Lead end-to-end implementation for new clients, acting as the main liaison for Managed Services. Provide guidance on platform best practices to enhance client experience and operational efficiency. Maintain high standards of client support through timely communication and issue resolution. perform validation testing. Manage documentation throughout the project lifecycle, including: Solution configurations and architecture diagrams. Process maps, workflows, and manuals. Facilitate training and knowledge



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