Customer Success Executive

2 weeks ago

Bangalore, India Nexxio Full time

Company Overview

‘Nexx Zeal’ is a b2b software solutions company with the vision to enable smarter, scalable, competitive micro, small, medium enterprises. Our b2b SaaS solution platform - Nexxio - delivers a single platform for a consumer goods brand to digitise, automate, manage, optimise its entire sales and distribution operations. Learn more at

Nexx Zeal is a pre-seed stage funded startup, with a market ready and revenue generating product. Our target customers are Indian micro, small, medium manufacturing companies.

Role & Responsibility

This is a full-time position for a Customer Success Executive role.

NOTE: Only candidates upto 2 yrs of prior experience or recent graduates may apply for this role

In this role we are seeking focused, hardworking, self-driven individuals to be part of our "Customer Success" team, which has the objective to enable customers to reap instant and significant business benefits by leveraging our platform for their business. The customer success team undertakes following key responsibilities:

Responsibilities

  • Setup and onboard new customers on the Nexxio Digital Platform
  • Train customer users on the Nexxio Digital Platform
  • Offer day-to-day support to users and act as a single point of contact for any customer issues
  • Lead customer issue resolution by coordinating between internal teams and end users
  • Monitor and drive application usage
  • Create and provide periodic reports to customer stakeholders
  • Establish yourself as a trusted and reliable customer partner
  • Participate in new product feature design and testing, bringing in customer/user pov

Key Skills Required

  • Must be hands-on and proficient in excel
  • Ability to organise, understand and analyse large amounts of data
  • Excellent communication skills
  • Strong problem-solving and decision-making abilities
  • Fluency in English, both written and spoken
  • Ability to show patience in handling end users and customer queries and feedback
  • Ability to understand customer requirements, business processes
  • Attention to Detail
  • Patience, Perseverance, Persistence

Qualifications

  • Bachelor's Graduate (BCom, BA, BBA, or any bachelor's degree or diploma)

Ideal Candidate for the Role

  • Candidates with 1 to 2 years of prior customer support experience
  • Recent graduates with excellent communication and microsoft excel skills

Benefits

  • Competitive salary package based on skills and experience
  • Opportunity for professional growth and skill development
  • Exciting work environment
  • Collaborative and inclusive company culture

Location: Bangalore, Karnataka ( work from office only )

To Apply: Directly apply on Linkedin or email your CV to (with subject: Linkedin Customer Success Executive Role)

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