Customer success lead
4 days ago
Job Title: Senior Manager/ Lead - Customer Success Experience: 7 to 10 years Location: Bangalore Education: MBA from a top-tier business school Industry: Saa S / Technology / B2 B About the Role We are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at Aerchain. This role requires a strategic leader with a proven track record in managing high-dependency customer relationships, driving customer satisfaction, and leading large teams. The ideal candidate will have experience in setting KPIs, supporting automation initiatives, and conducting effective business reviews to ensure customers derive maximum value from our products. Key Responsibilities Customer Relationship Management: Lead and manage key customer relationships, ensuring customer satisfaction and trust. Handle high-dependency customer accounts by acting as the primary point of contact and understanding their business goals and challenges. Team Leadership & Management: Build, mentor, and manage a high-performing customer success team. Drive a culture of customer-centricity, continuous learning, and performance excellence. Scale and manage a team to support the growing customer base effectively. KPI and Review Mechanisms: Establish and implement Key Performance Indicators (KPIs) to monitor the health of customer relationships and the success of the customer success team. Conduct regular performance reviews and provide actionable feedback to the team. Customer Success Metrics: Define, monitor, and report on critical customer success metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) . Use data-driven insights to make informed decisions and take corrective action where necessary. Business Reviews: Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customers to review progress, discuss their objectives, and identify opportunities for upselling or renewing contracts. Present success metrics and ensure alignment with customer goals. Automation Support: Drive and support automation initiatives to streamline customer onboarding, product adoption, and issue resolution processes. Collaborate with product and engineering teams to implement solutions that improve the customer experience. Customer Happiness & Success: Continuously work to enhance customer happiness by identifying and addressing any pain points in their experience with the product. Develop and execute strategies to improve overall customer engagement, retention, and expansion. Cross-Functional Collaboration: Work closely with sales, product, engineering, and support teams to ensure customer feedback is captured and acted upon. Collaborate on delivering a seamless and consistent customer experience. Requirements Education: MBA from a top-tier business school. Experience: 7 to 10 years of experience in Customer Success , Account Management , or a similar role, preferably in the Saa S/Technology industry. Proven track record of managing large teams and building scalable processes. Experience managing customers with high dependency on product functionality and support. Leadership Skills: Demonstrated ability to lead large teams, set clear goals, and foster a performance-driven environment. Strong experience in setting and reviewing KPIs to ensure team effectiveness. Customer-Centric Mindset: Deep understanding of customer success principles and the ability to drive customer satisfaction and retention through proactive engagement and support. Analytical & Strategic Thinking: Ability to measure, analyze, and report on customer success metrics such as NPS and CSAT. Use data to make informed decisions that drive better customer outcomes. Automation and Process Improvement: Experience in supporting or leading automation initiatives that enhance efficiency and customer experience. Familiarity with customer success tools and CRM systems. Strong Communication Skills: Excellent communication, presentation, and interpersonal skills. Capable of handling high-stakes customer meetings, including MBRs/QBRs.
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Customer Success Lead
5 days ago
bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
5 days ago
bangalore, India Aerchain Full timeJob Title: Senior Manager/ Lead - Customer SuccessExperience: 7 to 10 yearsLocation: BangaloreEducation: MBA from a top-tier business schoolIndustry: SaaS / Technology / B2BAbout the RoleWe are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at Aerchain....
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Customer success lead
4 days ago
Bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
5 days ago
bangalore, India Aerchain Full timeJob Title:Senior Manager/ Lead - Customer SuccessExperience:7 to 10 yearsLocation:BangaloreEducation:MBA from a top-tier business schoolIndustry:SaaS / Technology / B2BAbout the RoleWe are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at Aerchain. This role...
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Customer Success Lead
5 days ago
bangalore, India Cropin Full timeAbout the RoleWe are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
2 months ago
bangalore, India Aerchain Full timeJob Title: Senior Manager/ Lead - Customer SuccessExperience: 7 to 10 yearsLocation: Bangalore Education: MBA from a top-tier business schoolIndustry: SaaS / Technology / B2BAbout the RoleWe are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at Aerchain. This...
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Customer Success Lead
2 months ago
bangalore, India Aerchain Full timeJob Title: Senior Manager/ Lead - Customer Success Experience: 7 to 10 years Location: Bangalore Education: MBA from a top-tier business school Industry: SaaS / Technology / B2B About the Role We are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at...
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Customer Success Lead
3 days ago
Bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
5 days ago
Bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
4 days ago
bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge...
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Customer Success Lead
5 days ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
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Customer Success Lead
4 days ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
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Customer Success Lead
5 days ago
Bangalore Urban, India Cropin Full timeAbout the RoleWe are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
4 days ago
bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: is a fast-growing Series-A funded startup backed by Tier-1 VCsincluding Accel Partners, Waterbridge...
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Lead-Customer Success
4 weeks ago
Bangalore, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...
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Lead-Customer Success
2 weeks ago
bangalore, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...
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Lead-Customer Success
4 weeks ago
bangalore, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality)Experience Range : 6-8 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundAbout the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...
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Lead-Customer Success
2 weeks ago
Bangalore, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces...
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Lead-customer success
4 weeks ago
Bangalore, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire Assessment Face to Face Rounds HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...
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Lead-Customer Success
2 weeks ago
bangalore, India BHIVE Workspace Full timeRole : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...
