General manager
2 weeks ago
Requirements:
Education: Any postgraduate or any graduate
Experience: 12- 16 years
Key Responsibilities:
1. Workforce Planning
Manages the completion of staffing schedules, reviews the forecasting of work orders to plan the number and expertise of staff needed within agreed timeframes and in line with grade of service
Ensures the administration of working hours and extra hours as governed by the scheduling process and manages the co-ordination of employees based in the jio centers.
Advise on the co-ordination of scheduling of large volumes of employees throughout multiple sites and shifts.
Ensures the recording of absenteeism, leave, sickness, lateness, planned off schedule activities and overtime and uses predefined workforce scheduling rules to optimize the schedule and use of resources.
2. Workforce optimization
Reviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figures, ensuring the timely completion of Advisor schedules accordingly.
Enables the operation by assessing forecasting accuracy and developing and implementing processes to optimize this accuracy.
Ensures that headcount requirements are optimized to reduce costs whilst balancing operational delivery.
Analyses the schedules produced by the Workforce Schedulers/Administrators and makes recommendations for improvement, including impact on budget.
Ensures that the necessary processes are designed, improved and implemented to optimize forecasting and schedule accuracy.
Feedbacks timeously to the Senior Resource Analyst on any issues or information pertinent to the effective resource planning within their Region.
3. Team management
Coaches the team to ensure the quality of WFM delivery meets the required standard.
Manages their daily activities and ensures that they have the necessary tools to perform their jobs.
Communicates information in a timely, accurate and easy to understand manner to all team members and ensures the application of the necessary policies and procedures as and when necessary.
4. Reports
Develops and distributes all operational reports required by internal and external stakeholders and attends operational meetings with colleagues to agree workforce management standards and reporting processes, ensuring that these are implemented in the workplace.
Skill Sets
Workforce Management
Scheduling, Planning, Forecasting
Managerial Experience
-
General Manager
2 months ago
Navi Mumbai, India Leisurely Stays & Experiences Full timeCompany OverviewLeisurely Stays & Experiences was curated in 2019 with the vision to provide the best to our customers, striking the right balance between luxuries and homely comforts. We aim to provide a private space for friends, families, and colleagues to bond and create memories that last forever. With viable options in the Maharashtra region, catering...
-
Cloud Database Architect
4 weeks ago
Mumbai, Maharashtra, India General Mills Full timeCompany OverviewGeneral Mills is a leading food company with iconic brands like Cheerios, Pillsbury, and Häagen-Dazs. We're committed to making food the world loves, and we're looking for talented professionals to join our team in Mumbai.SalaryThe estimated salary for this role is ₹1,500,000 - ₹2,500,000 per annum, depending on experience.Job...
-
Legal Contract Manager
7 hours ago
Mumbai, Maharashtra, India TATA AIG General Insurance Company Limited Full timeCompany OverviewTata AIG General Insurance Company Limited is a leading joint venture between Tata Group and American International Group (AIG). Since its establishment in 2001, the organization has grown significantly to become the preferred private general insurance company in India with numerous pioneering firsts to its credit.We are driven by a mission...
-
Digital Transformation Manager
3 weeks ago
Mumbai, Maharashtra, India General Mills Full timeJob DescriptionThis is a challenging and rewarding role for an experienced Digital Transformation Manager to join General Mills in Mumbai. As a key member of the Digital and Technology team, you will play a critical role in driving business outcomes through digital transformation initiatives.We are seeking a highly skilled and experienced professional with a...
-
General Ledger Accounting Manager
3 weeks ago
Navi Mumbai, Maharashtra, India Peoplefy Full timeAbout the Role:"> Manage a team responsible for day-to-day accounts payable/accounts receivable activities, overseeing direct line management of assigned staff members for the zone. Ensure timely reconciliations of balance sheet items and general ledger close by implementing effective processes and procedures.About the Position:">7+ years of experience in...
-
Navi Mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities-Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
General Sales Manager
1 month ago
navi mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES) Location: Navi Mumbai, India (In-office position) At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
General sales manager
1 month ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES) Location: Navi Mumbai, India (In-office position) At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every step. ...
-
navi mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities -Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
Navi Mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities -Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
General Sales Manager
1 month ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
General Sales Manager
1 month ago
navi mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
navi mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities - Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution. Handle the...
-
navi mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities -Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
General Sales Manager
1 month ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
General Sales Manager
1 month ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
Mumbai, Maharashtra, India TLI Tradelink INDIA General Trading LLP Full timeJob Description:We are seeking a highly skilled Financial Manager to join our team at TLI Tradelink INDIA General Trading LLP. As a key member of our finance department, you will be responsible for managing our financial transactions, preparing financial reports, and ensuring compliance with tax laws and regulations.About the Role:Manage financial...
-
Lead Generation
2 months ago
Navi Mumbai, India Imigious Technologies Full timeCompany OverviewImigious Technologies is an IT company leading the way in cutting-edge technologies, providing creative and innovative IT services since 2020. Trusted training provider empowering IT aspirants with industry-relevant skills. Headquartered in Navi Mumbai, Maharashtra, India, belonging to IT Services and IT Consulting sector.Job Overview ;Lead...
-
Assistant Manager-General Ledger
3 weeks ago
Navi Mumbai, India Peoplefy Full timeGreetings!We are hiring for one of our premium MNC client based in Navi MumbaiWe are looking for candidates with 7+ years of experience in General Ledger AccountingRole & responsibilitiesResponsible for the day-to-day management of the accounts payable/ Accounts Receivable Team with direct line management of assigned for the zone. Responsible for Monthly...
-
Deputy General Manager
2 days ago
Navi Mumbai, Maharashtra, India Domnic Lewis International Full timeJob Title: Deputy General Manager - Installation LeadAbout Company: Domnic Lewis International is a well-established company providing top-notch elevator and escalator installation services.Job Overview: We are looking for a skilled Deputy General Manager - Installation Lead to oversee the installation of elevators and escalators across India. The ideal...