Team Lead

7 days ago

Bangalore, India Bhanzu Full time

About Us:

At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners

We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong

Role Overview

As the Team Lead – Refunds & Retention , you will play a critical role in managing customer requests, optimizing operational workflows, and driving retention strategies to enhance customer satisfaction. You will lead a team focused on handling refund inquiries, mitigating churn, and improving retention processes by ensuring seamless and effective customer experiences.

Key Responsibilities

  • Oversee the Refunds & Retention team , ensuring efficient handling of refund requests and customer concerns.
  • Develop and implement customer retention strategies to minimize churn and enhance engagement.
  • Optimize operational workflows , improving service efficiency and turnaround times for refund resolutions.
  • Analyze customer feedback & trends to proactively address concerns and improve policies.
  • Collaborate with cross-functional teams, including customer support, finance, and marketing , to enhance resolution processes.
  • Maintain compliance with company policies , ensuring fair refund practices while balancing business goals.
  • Provide training, mentorship, and performance management for the Refunds & Retention team.
  • Generate and review weekly reports to track refund rates, retention improvements, and customer satisfaction metrics.

Qualifications & Skills

  • 3+ years of experience in Operations, Customer Service, or Retention roles.
  • Proven track record of successfully handling refunds, escalations, and retention strategies .
  • Strong analytical and problem-solving skills with the ability to make data-driven decisions.
  • Excellent communication & negotiation skills to engage effectively with customers.
  • Leadership experience in managing teams & performance metrics .
  • Hands-on experience with CRM tools & customer analytics platforms .
  • Should be comfortable for US shifts (9PM - 7AM)
  • Ability to work in a fast-paced, customer-focused environment .

  • Team Lead, Team Lead

    2 weeks ago

    Bangalore, India Amazon Full time

    DESCRIPTION At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Amazon is seeking Team Lead for its Transportation team Key...

  • Team lead

    2 weeks ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Team Lead

    2 weeks ago

    Bangalore, India ATS Share Brokers Full time

    Job Description ATS Share Brokers is a dynamic stockbroking firm focused on uncovering new opportunities in the ever-evolving markets. We are dedicated to providing the latest trends and insights to help our clients make informed decisions. Our commitment to innovation and excellence sets us apart in the industry, ensuring our clients receive the highest...

  • Team Lead

    2 days ago

    bangalore, India Career Comfort Full time

    HR Manager (Team Lead) Work from home Job Fixed Salary - 10k Lucrative Incentive Candidates having 1 year or above experience in the field of HR Recruiter are eligible only Min Experience - 1 year as HR Recruiter (IT Recruiter not eligible) Freshers & students are not eligible Proficiency in English is a must Should be self-motivated with a go-getter...

  • Team Lead

    2 days ago

    bangalore, India Career Comfort Full time

    HR Manager (Team Lead)Work from home Job Fixed Salary - 10kLucrative Incentive Candidates having 1 year or above experience in the field of HR Recruiter are eligible onlyMin Experience - 1 year as HR Recruiter (IT Recruiter not eligible)Freshers & students are not eligible Proficiency in English is a mustShould be self-motivated with a go-getter attitude...

  • Lead Generation Team Lead

    6 days ago

    bangalore, India Mphasis Full time

    Job Title: Lead Generation Team Lead Experience Required: 10 Years Location: Bengaluru, Pune Department: Marketing - Lead Generation Job Summary: We are seeking a dynamic and experienced Lead Generation Team Lead to spearhead our global lead generation initiatives. With 10 years of experience in the ITES sector, the ideal candidate will lead a...

  • Team Lead

    2 weeks ago

    Bangalore, India Career Guideline Full time

    About the Role We are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls. Key Responsibilities Lead and...

  • Team Lead

    6 days ago

    bangalore, India Palladium: Make It Possible Full time

    Job Title: Team Lead Location: Dhule (Maharashtra) / Alwar (Rajasthan) / Remote with field travel Type: Short-term Contractual Position Duration: 6 months About Palladium: Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with...

  • Underwriting team lead

    2 weeks ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Recruiting Team Lead

    2 weeks ago

    Bangalore, India Randstad Enterprise Full time

    Team Lead about randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise....