Team Lead
1 week ago
About the Role We are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls. Key Responsibilities Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor calls to ensure service quality, accuracy, and adherence to SLAs. Handle escalated calls and resolve complex customer issues. Track team performance (AHT, CSAT, FCR, attendance, productivity) and ensure targets are achieved. Conduct daily briefings, regular feedback, and performance reviews. Provide coaching and mentoring to improve team members’ communication, product knowledge, and customer handling skills. Maintain rosters, manage shrinkage, and ensure maximum team productivity. Collaborate with operations managers to drive process improvements and meet client expectations. Encourage upselling, cross-selling, and customer retention where applicable. Requirements Graduate (preferred) or HSC with relevant experience. 2–4 years of experience in a BPO voice process, with at least 1 year in a team leader role . Strong communication skills (verbal & written) in English (add local language if required). Good knowledge of call center metrics and reporting. Ability to manage a team in a fast-paced 24/7 environment. Proficient in MS Excel, reporting tools, and CRM systems. Flexible with rotational shifts, weekends, and night shifts. What We Offer Competitive in-hand salary + performance incentives. Career growth within a fast-growing BPO. Learning and development programs. A dynamic and supportive work culture.
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Team Lead
1 week ago
bangalore, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
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Team Lead
1 week ago
bangalore, India Bexomi Technologies Private Limited Full timeCompany Description Bexomi Technologies Private Limited is a predictive cybersecurity company building the world’s first Digital Immune System for Smart Cities. We combine Digital Twins, AI-driven anomaly detection, Blockchain logs, and Smart Contracts to protect IoT devices before an attack happens. From smart traffic systems to critical infrastructure,...
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Team Lead
1 week ago
bangalore, India SS Consulting Kochi Full time🌟 We’re Hiring – Delivery / Team Lead📍 Location: Kochi | 💼 Experience: 12–20 years We’re looking for a strategic and hands-on leader to drive delivery excellence across diverse portfolios — from mobile and web to cloud and enterprise applications. If you’re passionate about leading multi-disciplinary teams, shaping delivery strategies,...
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Team Lead
1 week ago
bangalore, India Programmers.io Full timeJob Description:Job Title: Team Lead- Power BIShift Timings:Should be able to work until 10:30 PM ISTLocation: PAN INDIA Remote, Work from HomeExperience Required:7 - 15 YearsNote- Please ensure the Power BI Desktop App is installed on your laptop/system in advance of the interview.Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...
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Team Lead
1 week ago
bangalore, India Programmers.io Full timeJob Description: Job Title: Team Lead- Power BI Shift Timings: Should be able to work until 10:30 PM IST Location: PAN INDIA Remote, Work from Home Experience Required:7 - 15 Years Note- Please ensure the Power BI Desktop App is installed on your laptop/system in advance of the interview. Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...
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Team Lead
1 week ago
bangalore, India Programmers.io Full timeJob Description: Job Title: Team Lead- Power BI Shift Timings: Should be able to work until 10:30 PM IST Location: PAN INDIA Remote, Work from Home Experience Required:7 - 15 Years Note- Please ensure the Power BI Desktop App is installed on your laptop/system in advance of the interview. Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...
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Team Lead
1 week ago
bangalore, India TP Full timeTeleperformance is hiring for Team Leader - Operations- Amazon IN and NA (Customer Support)Location: KolkataRoles and Responsibilities Be responsible for the team’s overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper channels)....
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Team Lead
6 days ago
Bangalore, India TP Full timeTeleperformance is hiring for Team Leader - Operations- Amazon IN and NA (Customer Support) Location: Kolkata Roles and Responsibilities - Be responsible for the team's overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper...
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Team Lead
1 week ago
bangalore, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
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Team Lead
5 days ago
bangalore, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
