Network Operations Engineer

ABOUT US iBASIS is the leading communication solutions provider, enabling operators and digital players worldwide to perform and transform. As the third largest global wholesale voice operator and a Top 3 Mobile Signaling & Data solutions vendor, iBASIS offers a full portfolio of innovative mobile data, messaging and roaming solutions. International brands rely on the technology of iBASIS. Numbering is a relevant component of our offer and a key enabler of our solutions, as iBASIS Messaging sees itself as the last mile to the end user operator companies and as a bridge between the traffic owners and the end user networks. Leveraging the 25 years of experience and presence of iBasis in the Telco market, with a wide portfolio of solutions and products, iBASIS serves 1,000+ customers across 18 offices worldwide. In our company, you will have the opportunity to work in a start-up environment with unique, easy-to-sell, innovative products, within a performance-driven, respectful, and a can-do atmosphere. This key role participates as part of team in the operation of a 24x7x365 Customer Service Desk (CSD) and Network Operations Center (NOC) team for iBASIS' worldwide voice communication and data network, stationed in Hyderabad, India. Junior/L1 NOC Engineer works in the iBASIS Network Operations Center (NOC) as first-level support for all customer and provider issue resolution. This interaction can range from opening, following-up and closing trouble tickets, to acting as a liaison between customers/providers and our NOC Engineering team, to working and resolving network problems and to performing end-to-end testing with customers. Must be willing to work in any shift in a 24x7x365 work environment Responsible for Alarm Monitoring and Proactive action on any network related issues Ensuring proper Shift Handover with all required documentation Monitoring network surveillance and quality alarms, recording problems by creating tickets using Remedy and take appropriate actions as per guidelines and standard operating procedures, which may include making test calls both manually and using automated system Working closely with other iBasis global network support resources, assessing problems, gathering and analysing information presented, and resolving issues following established procedures and processes Interacting with Network suppliers, opening tickets and performing follow up with external organizations on iBasis related issues Should be able to Effectively handles customer / vendor calls and e-mail, answers questions within agreed time frame and routes issues to the appropriate group, where required Support performing all preventive and corrective maintenance for Network services where applicable Ability to work overtime in the event of a major outage / Calamity / Emergency Situation. Gathering additional technical and troubleshooting information from customers and providers in the pursuit of resolving network problems, outages and other customer-specific issues Preparing Root Cause Analysis (RCA) for any critical / major outages / problems The Employee shall follow all iBasis stated processes, policies, procedures and guidelines Continuous monitoring of ASR, ACD, ABR and NER and taking improvement initiative Identifying Chronic Issues in the network and taking initiative for resolution UG: B. Tech / B.E in Electrical Engineering/ Electronic and Communication/ Electrical and Instrumentation Engineering / Network Technology / IT / Computer Science and Engineering CCNA Certification will have an added advantage EXPERIENCE AND INDUSTRY BACKGROUND: ~1 to 3 Years in NOC / Telco Network Environment (IP Network NOC / Telecom NOC (Core Network / Packet Core Profile / STP) ~ In hand experience in Telecom / ISP Voice and Signaling Database administration and troubleshooting ~ Strong in MS Office (Excel, Power Point, etc.) Excellent Verbal and Written English Communication Skills Flexible to work in any working hour and ok with 24x7x365 Environment