Director of Performance

Job Description: Position: Delivery Director
Experience: 12 - 15 Years
Employment Type: Work from Office
We are seeking an experienced and dynamic Director – Delivery to lead our offshore delivery operations. As the delivery head, you will serve as the primary point of contact for client managers and executives on all delivery-related matters. You will be responsible for ensuring project excellence, client satisfaction, quality assurance, people management, operational efficiency, and revenue compliance across all client engagements.
This role requires a strategic leader who can collaborate with Program Managers, Sales, Recruitment, and other internal teams to drive delivery excellence, mitigate risks, and build organizational competence.

Delivery Management
· Ensure adherence to project timelines with efficient planning, monitoring, and tracking.
· Own the quality of deliverables; drive defect-free outcomes in UAT and production.
· Guarantee 100% compliance with SDLC processes, metrics (schedule, quality, effort, cost), and best practices.
· Provide technical leadership for project execution.
People Management
· Lead and mentor offshore delivery members, project managers, and teams.
· Work closely with managers to ensure compliance with performance, timesheet, and organizational policies.
· Minimize attrition by proactively addressing concerns and supporting career growth.
Prevent revenue leakage through effective employee retention, utilization, and shadow management.
· Collaborate with Recruitment, Program Managers, and Clients to optimize resource allocation.
· Enable intra-project mobility and reduce dependency on lateral hires.
· projections with PMO and mitigate variances proactively.
Relationship Management
· Build strong relationships with client stakeholders, sponsors, and program managers.
· Ensure SLA adherence, effective SOW management, and seamless onboarding.
· Partner with Opteamix leaders to showcase capabilities and explore new opportunities, especially in Artificial Intelligence and emerging technologies.
· Support new initiatives and align relevant leaders to client programs.
Operations Management
· Define, refine, and manage internal processes to support client engagements.
· Collaborate with recruitment teams for clear resource requests and timely onboarding.
· Conduct annual SOW reviews and drive operational efficiency through data-driven improvements.

Bachelor’s or Master’s degree in Information Technology or related field.
~12–15 years of IT industry experience, with 3+ years in delivery leadership roles.
~ Strong background in software development, testing, or business analysis.
~ Proven experience managing large-scale enterprise teams and client engagements.
~ Deep understanding of SDLC best practices, project metrics, and delivery excellence.
~ Exposure to emerging technologies and trends, including Artificial Intelligence.
~ Strong technical, project, and program management skills with large teams.
~ Outstanding leadership, communication, presentation, and client management skills.

Opteamix is an AI-powered technology services company on a mission to simplify success. We combine cutting-edge innovation with deep industry expertise to help organizations operate more intelligently, faster, and more competitively. Our service portfolio includes AI Consulting, Custom-built Generative AI Solutions, Cloud Engineering, Quality Engineering, Robotic Process Automation, DevOps, and more.
With a strong “people-first” culture, headquartered in Denver, Colorado, and a delivery center in Bengaluru, India, we act as trusted technology partners—aligning every initiative with strategic objectives to deliver real, measurable impact. (

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