Desktop Support Engineer

1 week ago

Alwar, India ITC Infotech Full time

Job Title: Junior Desktop Support EngineerLocation: MumbaiExperience: 1.6 years to 2 YearsEmployment Type: Full-timeWorking Days: 6 days (as per company policy)Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office.Job Overview:We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users.Key Responsibilities:- Provide L1 desktop support for end-users, both on-site and remotely.- Install, configure, and troubleshoot Windows OS, MS Office, and standard business applications.- Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other peripherals.- Set up and maintain user accounts, email configurations, and network access.- Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity.- Perform routine system checks, updates, and preventive maintenance.- Log all support requests and resolutions in the ticketing system.- Coordinate with L2/L3 teams for unresolved issues.- Assist with IT asset management, inventory updates, and documentation.- Provide support during new employee onboarding (system setup, access configuration).Required Skills & Qualifications:- Bachelor’s degree in IT, Computer Science, or related field (preferred).- 1–2 years of hands-on experience in desktop or IT support.- Good understanding of Windows 10/11, MS Office, and common enterprise tools.- Basic knowledge of Active Directory, DNS, DHCP, and network fundamentals.- Familiarity with antivirus solutions and endpoint security tools.- Strong troubleshooting and analytical skills.- Good communication skills and customer service orientation.Additional Preferred Skills:- Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.).- Understanding of ITIL fundamentals.- Ability to work in a fast-paced environment and handle multiple tasks

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