Major Incident Manager
2 days ago
Position Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor Incident CommandLead the end-to-end response for major incidents, ensuring rapid service restoration and minimal business impact through decisive action and structured coordination.Activate and manage cross-functional incident response teams, assigning roles, setting priorities, and maintaining control throughout the incident lifecycle.Establish command protocols and escalation paths to ensure high-impact incidents are handled with urgency and precision.Stakeholder CommunicationProvide timely, accurate, and context-sensitive updates to executives, business stakeholders, and affected users during major incidents.Ensure transparency and clarity in communications, including incident status, impact assessments, estimated resolution times, and post-resolution summaries.Serve as the primary communication bridge between technical teams and business leadership during critical events.Root Cause & Post-Incident ReviewFacilitate structured root cause analysis (RCA) sessions to identify underlying issues and contributing factors.Document findings, lessons learned, and corrective actions, and ensure they are shared across relevant teams to prevent recurrence.Lead post-incident review meetings and drive follow-up initiatives that enhance resilience and service reliability.Process GovernanceEnsure major incident management processes are consistently followed, documented, and aligned with ITIL and organizational standards.Continuously improve incident response procedures by incorporating feedback, performance metrics, and best practices.Maintain readiness for critical incident scenarios through simulations, training, and process audits.Required QualificationsEducation: Bachelor’s degree in IT, Engineering, or a related field.Experience: Minimum 6 years in IT operations or service management, with 3+ years in major incident handling.Certifications: ITIL Foundation certification required.Skills:Strong leadership and crisis management skillsExcellent communication under pressureExperience with incident coordination toolsAbility to manage executive-level communicationsPreferred QualificationsExperience With:Business continuity and disaster recovery planningHigh-availability systems and critical infrastructureExecutive stakeholder engagementAdvanced Certifications:ITIL 4 Managing ProfessionalCertified Major Incident Manager (HDI)ISO 22301 Business Continuity certification
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Major Incident Manager
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeJob title: Major Incident Management Location: Bangalore Experience: 4-6 Years Responsibilities: As a Major Incident Manager, your responsibilities will include: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to...
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Major Incident Manager
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeJob title: Major Incident ManagementLocation: BangaloreExperience: 4-6 YearsResponsibilities:As a Major Incident Manager, your responsibilities will include: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to...
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Major Incident Manager
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeJob title: Major Incident ManagementLocation: BangaloreExperience: 4-6 YearsResponsibilities:As a Major Incident Manager, your responsibilities will include:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively...
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Major Incident Manager
4 days ago
Bengaluru, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Manager
1 day ago
Bengaluru, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Manager
4 days ago
Bengaluru, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Manager
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident...
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Major Incident Manager
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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Major Incident Manager
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
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Major Incident Manager
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
