Tanium Support Engineer

3 weeks ago

hyderabad, India Tech Mahindra Full time

Job Description: Tanium Support Engineer The Tanium Support Engineer will be responsible for managing and supporting our Tanium endpoint management system, ensuring that patching and system updates are carried out efficiently and effectively. The ideal candidate will have a strong technical background, experience with Tanium, and a solid understanding of patch management practices.Experience Required: 6 to 10 yearsLocation: HyderabadWork Hours: 6 PM to 3 AM (IST)Work Mode: Work from Office (Company provides transportation and shift allowance)Technical SkillsStrong experience with Tanium or similar endpoint management platforms.Solid understanding of patch management practices and tools.Familiarity with operating systems such as Windows and Linux.Key ResponsibilitiesTanium ManagementEnsure optimal performance and reliability of the Tanium platform.Troubleshoot and resolve Tanium-related issues.Oversee and execute patch management processes, including scheduling, testing, and deploying patches across the enterprise.Perform routine maintenance and upgrades to the Tanium platform.Monitor and respond to system alerts and performance issues.Provide tier-2/3 support for Tanium-related incidents and service requests.Collaborate with other IT teams to resolve complex technical issues.Maintain comprehensive documentation of Tanium configurations, processes, and procedures.Create and update knowledge base articles and standard operating procedures.Work closely with other IT departments to ensure seamless integration and coordination of patching and system updates.Ensure that all patching activities comply with organizational policies and industry regulations.

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