L&D Associate
1 month ago
Kenangan Coffee, under the umbrella of Kenangan, is the first F&B unicorn in SEA. We have more than 950 stores across SEA and we are set to open our coffee chain stores in India, starting with Gurgaon, Delhi, India .
We are looking for a passionate Learning and Development Associate to join our team. Ideal candidate must have hands-on experience in coffee training and retail store operations background. This role involves coordinating and executing effective learning and development activities, providing coaching, and addressing the L&D needs of our retail operations team.
Working Location: Gurgaon, Delhi, India
Ideal Candidate Profile:
- Degree holder with 1-2 years of experience in training for retail store operations teams.
- Coffee Training experience a must with coffee knowledge
- Hands-on experience in managing and executing training for new joiners and existing employees which include content development.
- Excellent communication and presentation skills.
- Strong organizational and time management abilities.
- Ability to think creatively and innovatively.
- Willingness to travel as needed.
Key Responsibilities:
- Organize and prepare training activities by coordinating technical equipment, materials, and collaborating with stakeholders for training execution, including location setup, module preparation, and participant management.
- Execute and deliver training programs by successfully conducting assigned sessions (e.g., coffee & bar training, onboarding), facilitating Train-the-Trainer (TTT) sessions for new materials, and updating training modules before delivery to operations employees.
- Conduct store audits and coordinate with users by performing Training Needs Analysis (TNA), analyzing data to identify skill development needs, and maintaining strong relationships for seamless training program implementation.
- Evaluate training programs and suggest improvements by conducting evaluations, providing reports to assess effectiveness, developing plans for operational team placement, and offering improvement suggestions based on training implementation and field observations.
- Check and maintain L&D assets, systems, and documentation by handling training administration tasks, ensuring documentation is organized and complies with policies, monitoring the Learning Management System (LMS) (e.g., DingTalk), addressing issues, and maintaining training assets, including inventory and equipment.
Kenangan Brands owns multiple brands:
- Kopi Kenangan, a much loved coffee chain store with more 900 outlets across Indonesia;
- Kenangan Coffee, launched in Malaysia in 2022, has more than 60 coffee retail outlets across Malaysia
- Kenangan Coffee, launched in Singapore in 2023, has 7 coffee retail outlets
- Kopi Kenangan Hanya Untukmu, our Ready-To-Drink FMCG subsidiary.
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