Senior Director Customer Success(APAC)

3 days ago

bangalore, India Locus Full time

Job Title: Senior Director Customer Success Location: Bangalore (On-site; full-time) About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles. In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable. Our Global Footprint Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170 + engineers, designers, and problem-solvers united by a single goal: to reinvent how the world moves goods. Traits We Value We look for people who are: Global in mindset: curious about diverse markets and ideas. Unrelenting in drive: energized by complex challenges. Intelligent in approach: analytical, creative, and thoughtful. Dynamic in execution: adaptive and decisive in fast-moving contexts. Exact in craft: detail-oriented and committed to excellence. The Opportunity We are seeking a Customer Success Leader to drive customer value, retention, and growth for our APAC enterprise accounts. The ideal candidate will have a proven track record managing B2B SaaS customers in the Supply Chain, Logistics, or Transportation domain, with hands-on experience across post-sales engagement, renewals, and

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